VIGILANTEWEB

Heather Christo

The blog stopped. The list kept growing.

Heather's email list had 3,000 people on it and was flat. It has over 43,000 today and still grows, years after she stopped publishing new recipes. The change that did it was moving the signup to the pages that already had the traffic.

3,000 subscribers to over 43,000. More than 14x. The list is still growing today, years after the last new recipe went up.

The problem

I started working with Heather in 2013. She was a food and lifestyle blogger with a real audience, a WordPress site, and about 3,000 people on an email list that was going nowhere.

The site had two problems, and they fed each other.

The first was that the design was generic. A stock theme, which meant her recipes looked like everyone else’s recipes. That matters more in food than in most categories, because the photography is the product. If the design flattens the photography, it is working against the only thing that makes the site worth visiting.

The second was that the email signup was buried. It existed, in the way that most signups exist, somewhere on the page for people who go looking. Nobody goes looking.

Underneath both of those was an operational problem that explains why the list stayed flat. Sending to it was difficult enough that she avoided it. A list you cannot easily mail is not an asset, it is an obligation, and there is no reason to work at growing something you dread using.

The approach

I designed a custom site built around the photography, so the recipes had room to do the work they were already doing well. Then I moved the offer.

The signup went into the sidebar of every recipe page, with a photograph of Heather next to it.

Both halves of that mattered. The placement mattered because of where her traffic actually landed. Pinterest was sending significant organic traffic directly to individual recipe pages, not to the homepage. A signup on the homepage would have been invisible to most of the people arriving. Putting it in the recipe sidebar meant the offer appeared on the only pages that were getting real volume.

The photograph mattered because of what she was actually asking people to do. Subscribing to a food blog is following a person, not a publication. Her face on the offer made it a person to follow rather than a form to complete, and that is consistent with how the rest of her brand worked.

Then I fixed the sending problem. I moved her onto MailChimp and set up an RSS to email campaign, so publishing a new recipe automatically sent it to the list. That turned every post from a manual chore into a list event she did not have to think about. Publishing and list value started compounding instead of competing for her time.

I also created a hand-lettered logo mark for her. That was identity work rather than conversion work, and I would not claim otherwise.

The outcome

The list went from roughly 3,000 subscribers to over 43,000. More than 14x.

It is still growing. Heather moved on to other things in her career and does not consistently publish new recipes anymore, but the site is still up and still collecting signups every week.

Her pivot to allergen-free cooking along the way brought in an entirely new audience, and the structure was already in place to capture it.

Why it worked

Placement did the heavy lifting.

The MailChimp move and the RSS automation were necessary, and they made the list something she could actually use. The custom design gave the recipes room to sell themselves. But the single change that moved the number was putting the offer on the pages that already had the traffic, at the moment someone was looking at something they wanted.

The reason it still works without her is that the archive is genuinely good. Hundreds of recipes that are useful and photographed beautifully keep pulling people in from search and Pinterest, and the conversion structure is still sitting there on every one of those pages doing its job.

That is the difference between a campaign and a structure. A campaign stops when you stop. A structure keeps running.

Who is this guy?

25+ years on the web. Numbers to show for it.

I led web strategy and conversion optimization for Tableau at Salesforce. I worked across engineering, marketing, and product to ship changes that moved the business. Here's what that looked like.

61%
Contact conversion lift
$6.9M
incremental pipeline